Terms of Service

1. Acceptance of terms

By creating an account or using BrandTrack, you agree to these terms. If you do not agree, do not use the service. We may update these terms from time to time. Material changes will be communicated via email at least 30 days in advance. Continued use after the effective date constitutes acceptance of the updated terms.

2. Service description

BrandTrack is a web-based CRM tool that helps content creators track sponsorship deals, deliverables, payments, and usage rights. We provide the software on an as-is basis. We do not guarantee any specific business outcomes, revenue increases, or deal success rates. BrandTrack is a tracking tool, not a financial advisor, legal counsel, or talent agency.

3. Accounts

Each account is for a single individual. You must provide a valid email address and keep your login credentials secure. You are responsible for all activity that occurs under your account. If you suspect unauthorized access, contact us immediately at hello@brandtrack.online. We may suspend or terminate accounts that violate these terms or that we reasonably believe have been compromised.

4. Free trial

New accounts receive a 14-day free trial with full access to all features. No credit card is required to start the trial. When the trial ends, you must subscribe to a paid plan to continue using BrandTrack. Your data is not deleted when the trial expires. You can return and subscribe at any time to regain access.

5. Pricing and billing

BrandTrack is available at $12 per month (billed monthly) or $84 per year (billed annually). All prices are in USD. Payments are processed by Razorpay. You can manage your subscription, switch plans, or update payment methods through the billing settings page. For cancellations or payment changes, contact support and we will assist promptly.

We may change pricing with at least 30 days written notice. Price changes apply at the start of your next billing cycle, not mid-period.

6. Refund policy

If BrandTrack does not meet your expectations, email hello@brandtrack.online within the first 30 days of your paid subscription and we will issue a full refund. After 30 days, we do not issue refunds for partial billing periods. If you cancel, you keep access until the end of the period you already paid for.

7. Your data

You own all data you enter into BrandTrack. We do not claim any intellectual property rights over your content, deal information, brand contacts, or uploaded files. You can export all your data as CSV files at any time from the settings page. You can delete your account and all associated data at any time. See our Privacy Policy for full details on how we handle your data.

8. Acceptable use

You may not use BrandTrack to store illegal content, distribute malware, send spam, or engage in any activity that violates applicable law. You may not attempt to access other users' data, reverse-engineer the service, or circumvent security measures including rate limits and row-level security policies. Automated access (scraping, bots) is not permitted without prior written consent.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. We are not liable for downtime caused by third-party providers (Supabase, Razorpay, Vercel, Resend), network issues, or events outside our control.

10. Limitation of liability

BrandTrack is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost deals, or data loss. Our total aggregate liability for any claim arising from these terms or your use of BrandTrack is limited to the amount you paid us in the 12 months preceding the claim.

11. Account termination

You may delete your account at any time from the settings page. Upon deletion, your account is immediately soft-deleted (data becomes inaccessible) and permanently removed after 30 days. We may terminate or suspend accounts that violate these terms. Where possible, we will provide 30 days notice before termination, except in cases of serious or repeated violations.

12. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these terms will be resolved in the courts of Delaware. This section is a placeholder. Confirm the governing jurisdiction with legal counsel before launch.

13. Contact

For questions about these terms, email hello@brandtrack.online.